Contact Us for Ceiling Fan information

fans-ceilingfans.com
a subsidiary of Designery
927 West Hatcher Road
Phoenix, AZ 85021

Order Change / Cancellation Policy

fans-ceilingfans.com will allow changes to orders or cancellations. Email with your changes or cancellation before the item ships.

If your order has already shipped, you still have the opportunity to refuse shipment by UPS or return the item through our normal return process for a refund minus original shipping costs.

Return Policy

30 Day “No Hassle” Return Policy You may return any item for any reason within 30 days of receipt of shipment. All items must be unused and in their original packaging and must include all manuals, cords, warranty cards, etc. Items that have been used, installed, drilled, bent, scratched, or otherwise damaged are no longer in saleable condition and are not eligible for return. When we receive the item your credit card will be refunded the original purchase price less the cost of original shipping and a restocking fee and the customer pays shipping for the return item. fans-ceilingfans.com will charge restocking fees of 10%.

30-Day Return Process

To return an item, you must email for instructions on the return. You will receive a Return Merchandise Authorization (RMA) with instructions as needed.

Damaged or Incorrect Item Received

Occasionally shipping errors occur or merchandise is damaged during transit. If this happens these issues will be resolved at our expense. fans-ceilingfans.com is dedicated to helping you with any issue that may arise.

If your product arrives with visible damage at time of delivery, Refuse the Package. Then email Customer Service and explain what has happened and we will resolve the issue.

Damaged Item or Incorrect Item (Exchange & Refunds)

If you are returning your item due to shipping damage or incorrect shipment and you are requesting a replacement, exchange or refund. You will need to email and we will give you instructions on how to return it and information regarding your replacement or refund.

Defective Items or Warranty Issues

All of our products are brand new and carry a manufacturers warranty. If you find the product you purchased is defective after our 30 day Hassle free return policy, you should use the manufacturers Warranty. When you open your new product, please read the manufactures warranty for details.

If you have questions about:
• products for sell on this web site.
• order status.
• or inventory on hand
we can be reached at 602.997.1189
Monday - Friday, 9AM - 5PM Mountain Standard Time.